Refund Policy

Handmade & Personal-Care Products

For health, hygiene, and product-integrity reasons, MoonPetal Apotheca does not accept returns of used or opened body-care products.

This includes, but is not limited to:

• Sugar scrubs
• Salt scrubs
• Bath soaks
• Body oils
• Body creams/butters
• Other products intended for application to the body

Please do not return a product that has been opened or used.

Unopened Products

Unused and unopened products may be eligible for a return request within 14 days of confirmed delivery .

Products must be:

• Unused
• Unopened
• In their original packaging
• In resalable condition

Customers are responsible for return shipping unless the return is due to an error on the part of MoonPetal Apotheca.

Refunds will be issued to the original payment method after the returned product has been received and inspected.

Damaged Orders

We take great care when packaging orders, particularly products containing liquids.

If your order arrives damaged:

Please contact us within 48 hours of delivery and provide:

1. Your order number
2. Photographs of the damaged shipping box
3. Photographs of the damaged product(s)
4. Photographs of the shipping label, if possible

Please retain the original packaging and damaged products until we have reviewed the situation.

This documentation may be necessary for us to submit a claim with the shipping carrier.

Depending on the circumstances, MoonPetal Apotheca may provide a replacement, refund, store credit, or another appropriate resolution.

Shipping Damage

Once an order has been transferred to the shipping carrier, MoonPetal Apotheca cannot control how the package is handled in transit.

However, we do not expect customers to simply absorb the loss when an order arrives damaged. Please contact us promptly so we can work with you toward an appropriate resolution and, when applicable, pursue a carrier claim.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 7 days of delivery .

We will work with you to correct the issue.

Allergies & Sensitivities

Customers are responsible for reviewing product ingredients before purchase and use.

If you have allergies, sensitivities, or other concerns about an ingredient, please contact MoonPetal Apotheca before purchasing.

MoonPetal Apotheca cannot guarantee that products are free from all potential allergens or cross-contact.

Discontinue use immediately if irritation or an adverse reaction occurs.

Sale & Clearance Items

Unless otherwise stated, sale, clearance, discontinued, and final-sale items are not eligible for return or exchange.

Custom Orders

Because custom orders are made specifically for the customer, custom orders are final sale and cannot be returned simply because the customer changes their mind.

If a custom order arrives damaged, defective, or incorrect, please contact us promptly so we can determine an appropriate resolution.